Frequently Asked Questions

Getting started

Core Features

Pro Features

Design & Branding

Fundraising

Security & Compliance

Business & Support

Getting Started

Most users launch their first campaign in under 30 minutes:

Install plugin (2 minutes)
Run Quick Setup (5 minutes)
Connect payment provider (10 minutes)
Create campaign (10 minutes)
Start accepting donations!

What do I need before starting?

Required:

WordPress website (self-hosted, not WordPress.com)
Block theme (Twenty Twenty-Four or similar)
SSL certificate (for secure payments)

Recommended:

Payment processor account (Mollie, Stripe, or PayPal)
Email service for reliable delivery

Do I need technical skills?

No coding required! Fundations is designed for non-technical users:

Visual block editor for page design
Step-by-step Action Wizard for campaigns
Point-and-click settings
No code customization options

For advanced customization, developers can use hooks and filters.

Can I hire someone to set it up?

Yes! Options include:

WordPress freelancers on Upwork/Fiverr
Fundations implementation partners (contact us)
WordPress agencies

Basic setup typically takes 2-4 hours for a professional.

Installation & Setup

How do I install Fundations?

From WordPress Admin:

Go to Plugins → Add New
Search “Fundations”
Click Install Now
Click Activate

Manual Upload:

Download from WordPress.org or getfundations.com
Go to Plugins → Add New → Upload Plugin
Select ZIP file
Install and Activate

What happens after activation?

You’ll see:

New “Fundations” menu in admin
Quick Setup wizard prompt
Settings page with configuration tabs

What pages does Fundations create?

The Quick Setup can auto-create:

Page	Purpose
Create Fundations	Campaign creation wizard
My Account	User dashboard
Thank You	Post-donation confirmation
Login/Register	User authentication

How do I configure payments?

Mollie (Recommended for Europe):

Create account at mollie.com
Complete verification
Get API key from Mollie Dashboard
Enter in Fundations → Settings → Payments

WooCommerce (Any Payment Gateway):

Install WooCommerce
Configure your preferred payment gateway
Enable WooCommerce checkout in Fundations settings
All WooCommerce payment methods become available

How do I set up my first campaign?

As Admin:

Go to Fundations → Add New
Enter title and description
Add blocks (Progress Bar, Donation Form, etc.)
Set goal amount and deadline
Publish

As User (via Action Wizard):

Navigate to Create Fundations page
Follow the wizard steps
Submit for review or auto-publish

Theme Compatibility

What themes work with Fundations?

Fully Compatible (Block Themes):

Twenty Twenty-Four
Twenty Twenty-Three
Any FSE/Block theme

Limited Compatibility (Classic Themes):

May work with hybrid themes
Some features may display incorrectly
Shortcodes available as fallback

Why does Fundations require a block theme?

Block themes provide:

Native support for all 30+ Fundations blocks
Full Site Editing for complete customization
Modern WordPress standards
Better performance
Future-proof design

Can I switch themes after setting up?

Yes, but:

Stick to block themes for seamless transitions
Your campaigns and data remain intact
You may need to re-customize templates
Test thoroughly after switching

What if my theme isn’t compatible?

Options:

Switch themes – Many free block themes available
Use shortcodes – Basic fallback for some features
Hire a developer – Custom template integration
Use a child theme – Hybrid approach

Is Fundations Right For Me?

What is Fundations?

Fundations is a self-hosted crowdfunding and peer-to-peer fundraising plugin for WordPress. Unlike platforms like GoFundMe or JustGiving, Fundations lets you run your fundraising directly on your own website — giving you complete control over your data, branding, and donor relationships.

Who is Fundations for?

Fundations is perfect for:

Nonprofits & Charities – Run unlimited campaigns without per-donation fees
Schools & Universities – Student fundraisers, class trips, sports equipment
Churches & Religious Organizations – Building funds, mission trips, community projects
Sports Clubs & Teams – Equipment, travel, tournaments
Community Organizations – Local causes, neighborhood projects
Medical & Personal Causes – Medical bills, family emergencies
Events – Marathons, walks, galas with peer-to-peer pages
Businesses – Crowdfunding products or projects

What types of fundraising does Fundations support?

Type	Description	Example
Single Campaign	One fundraising page	Medical fundraiser
Peer-to-Peer	Supporters create their own pages	Marathon runners raising for a charity
Team Fundraising	Groups compete to raise the most	School class competition
Parent-Child	Main campaign with sub-campaigns	Organization with multiple projects
Ongoing	No end date	General donations
Time-Limited	Deadline-based	Event-specific campaign

Why choose Fundations over GoFundMe or JustGiving?

Factor	Fundations	GoFundMe/JustGiving
Ownership	You own everything	They own the platform
Platform Fees	None	0-5% per donation
Payment Fees	Only processor fees	Processor + platform fees
Branding	100% your brand	Their branding everywhere
Data	All data stays with you	They control your donor data
Customization	Unlimited	Very limited
Donors	Direct relationship	Platform intermediary
SEO	Builds your website traffic	Traffic stays on their platform

Is Fundations really free?

Yes! The core Fundations plugin is completely free with no limits on:

Number of campaigns
Number of donations
Amount raised
Number of fundraisers

You only pay for:

Your web hosting (you need this anyway)
Payment processor fees (Stripe ~2.9%, Mollie ~1.8%)
Optional: Fundations Pro for advanced features

What’s the difference between Free and Pro?

Feature	Free	Pro
Unlimited Campaigns	✅	✅
30+ Gutenberg Blocks	✅	✅
Action Wizard	✅	✅
Frontend Editing	✅	✅
Parent-Child Campaigns	✅	✅
User Dashboard	✅	✅
Mollie Payments	✅	✅
WooCommerce Checkout	✅	✅
PayPal/Stripe (via WooCommerce)	✅	✅
GDPR Privacy Tools	✅	✅
QR Codes	✅	✅
Email Notifications	✅	✅
Platform Tip Collection	❌	✅
Advanced Reports & CSV Export	❌	✅
CRM Integrations (8+)	❌	✅
Automation Rules	❌	✅
Integration Logging	❌	✅
Priority Support	❌	✅

Can I try before I buy Pro?

Absolutely. Start with the free version — it’s fully functional. Upgrade to Pro when you need advanced features like integrations, automation, or detailed reporting.

Comparing Solutions

How does Fundations compare to GiveWP?

Both are WordPress donation plugins, but with different focuses:

Aspect	Fundations	GiveWP
Focus	Peer-to-peer & crowdfunding	General donations
Peer-to-Peer	Built-in	Requires add-on
Campaign Pages	Full campaign system	Basic forms
Progress Bars	Multiple styles	Single style
Team Fundraising	Native support	Limited
Block Editor	30+ blocks	Fewer blocks
Pricing	Free + Pro	Free + many add-ons

How does Fundations compare to Charitable?

Aspect	Fundations	Charitable
Campaign Types	P2P, Team, Parent-Child	Basic campaigns
Frontend Creation	Action Wizard	Limited
Modern UI	Block Editor native	Classic PHP templates
Integrations	Pro includes 8+	Individual add-ons

Can Fundations replace my current crowdfunding platform?

Yes! If you’re currently using:

GoFundMe/JustGiving – Save on fees, own your data
Classy – Get similar P2P features at lower cost
Givebutter – Self-hosted alternative
GiveWP/Charitable – Modern block-based alternative

Is Fundations suitable for large organizations?

Yes! Fundations scales with your WordPress hosting. Organizations running hundreds of campaigns and processing thousands of donations use Fundations successfully. For enterprise needs, pair with quality managed WordPress hosting.

Pricing & Costs

What does Fundations cost?

Free Plugin: €0 – forever free with no feature limits

Pro Plugin:

Annual license for advanced features
Check getfundations.com for current pricing
Includes all Pro features and priority support

Are there any transaction fees?

Fundations charges: €0 per transaction

Payment processors charge:

Mollie: ~1.8% + €0.25 (varies by method)
Stripe: ~2.9% + €0.30 (via WooCommerce)
PayPal: ~2.9% + €0.30 (via WooCommerce)

Compare that to GoFundMe’s 2.9% + €0.30 + optional platform tip!

What’s the total cost of ownership?

Minimum Setup (everything free except hosting):

Hosting: €5-20/month
Fundations: Free
Payment fees: ~2-3% per donation

Professional Setup:

Quality hosting: €20-50/month
Fundations Pro: Annual license
Payment fees: ~2-3% per donation
Email service: Optional (Mailchimp free tier)

Can I offset costs with tip collection?

Yes! Pro’s tip collection feature lets donors add an optional platform tip:

“Add €2 to cover platform costs”
Percentage-based: “Add 5% to support operations”
100% of tips go to you

Many organizations cover all costs through optional donor tips.

Is there a money-back guarantee?

Yes, Fundations Pro comes with a 14-day money-back guarantee. If it’s not right for you, contact us for a full refund.

Core Features

Campaign Management

How do I create a campaign?

Admin (Backend):

Fundations → Add New
Add title and content blocks
Set meta information (goal, deadline)
Publish or schedule

User (Frontend):

Navigate to Action Wizard page
Complete wizard steps
Submit
Pending review or auto-published

Can I schedule campaigns to start in the future?

Yes! Use WordPress’s built-in scheduling:

Set publish date in the future
Campaign won’t be visible until then
Perfect for coordinated launches

How do status options work?

Status	Meaning	Accepts Donations?
Active	Campaign is live	✅ Yes
Pending	Awaiting approval	❌ No
Expired	Past deadline	Configurable
Completed	Met goal	Configurable
Cancelled	Terminated	❌ No

Can I extend a campaign deadline?

Yes! Options include:

Admin extends via edit screen
User extends via frontend (if enabled)
Automatic extension settings

What happens when a campaign ends?

Configurable behavior:

Show as expired – Page visible, donations closed
Hide completely – Removed from archives
Keep accepting – Continue after deadline
Redirect – Send to thank you page

Can I moderate user-created campaigns?

Yes! Admin tools include:

Pending status for new campaigns
Approve/reject workflow
Edit any campaign
Content moderation settings
User role restrictions

How do I feature campaigns?

Use WordPress “Featured” taxonomy
Pin to top of archives
Create featured campaign sections
Highlight in navigation

Payment & Donations

What payment methods are supported?

Built-in (Mollie):

iDEAL (Netherlands)
Bancontact (Belgium)
Credit/Debit Cards
PayPal
SEPA Direct Debit
Klarna
Apple Pay
Google Pay
And more…

Via WooCommerce:

Stripe (Cards, Apple Pay, Google Pay)
PayPal
Square
Authorize.net
100+ other gateways

Which payment processor should I choose?

If You’re In…	Recommended
Europe	Mollie (best rates, easy setup)
USA/Canada	Stripe via WooCommerce
UK	Stripe or Mollie
Worldwide	Stripe via WooCommerce

How fast do I receive funds?

Depends on processor:

Mollie: 1-2 business days
Stripe: 2-7 business days (varies by country)
PayPal: Immediate to PayPal account

Are there any hidden fees?

Fundations charges: €0

Payment processors charge their standard fees:

Transaction percentages (1.8-3.5%)
Per-transaction fees (€0.25-0.30)
Potential currency conversion fees

No hidden fees from Fundations ever.

Can donors cover transaction fees?

Not built-in currently, but workarounds:

Mention in campaign description
Add suggested amounts that account for fees
Use tip collection (Pro) to offset costs

Can donors choose to pay in installments?

Not native recurring support yet, but:

Klarna (via Mollie) offers pay-later options
Donors can make multiple donations
Future feature: recurring donations

What currencies are supported?

Any currency your payment processor supports:

EUR, USD, GBP, CAD, AUD, etc.
Set default currency in settings
Payment processor handles conversion

Is it PCI compliant?

Yes! Fundations never handles card data:

Redirects to payment processor
No card numbers stored
Payment processor handles PCI compliance
You see only: amount, status, reference

Can donors get refunds?

Process refunds through:

Log into payment processor dashboard
Find the transaction
Issue partial or full refund
Status updates in Fundations

Blocks & Customization

What blocks are included?

Campaign Display (7 blocks):

Block	Purpose
Progress Bar	Horizontal progress indicator
Circular Progress	Round progress dial
Goal Amount	Display target amount
Raised Amount	Show collected amount
Percentage	Progress percentage
Days Remaining	Countdown to deadline
Closed Notice	Ended campaign message

Campaign Content (6 blocks):

Block	Purpose
Gallery	Image gallery with slider
Updates	Timeline of campaign updates
Description	Campaign story content
Featured Image	Hero image display
Donors	List of supporters
QR Code	Shareable QR code

Campaign Actions (5 blocks):

Block	Purpose
Donation Form	Accept donations
Checkout Button	Direct donate button
Edit Button	Frontend edit link
Claim Action	Claim unclaimed campaigns
Campaign Action Button	Multi-purpose button

Team & Hierarchy (6 blocks):

Block	Purpose
Child Actions	List sub-campaigns
Campaign Members	Display team
Top Members	Leaderboard
Group Assignment	Team assignment
Stats	Full creator info
Stats Mini	Compact creator info

User Account (4 blocks):

Block	Purpose
Auth Form	Login/Register
User Profile Settings	Account settings
User Info	Display user data
Logout Button	Sign out

Layout (6 blocks):

Block	Purpose
Action Wizard	Campaign creator
Archive Layout	Grid view
Archive List	List view
Full Layout	Complete template
Donation Thank You	Post-donation page
Donation Message	Donor messages

Can I build custom page layouts?

Yes! Use the Block Editor to:

Arrange blocks anywhere
Create multi-column layouts
Add standard WordPress blocks
Mix Fundations + other blocks

How do I match my brand colors?

Each block supports:

Text color settings
Background colors
Accent/highlight colors
Custom CSS classes

Plus global settings for:

Primary/secondary colors
Button styles
Progress bar colors

Can I remove blocks I don’t need?

Yes:

Simply don’t add unwanted blocks
Use Block Editor visibility controls
Create minimal templates

User Accounts

Do donors need to create accounts?

No! Guest donations are fully supported:

Enter name, email, address
Complete donation
No account required

Optional registration for:

Creating campaigns
Viewing donation history
Managing profile

How does user registration work?

Users can register through:

Auth Form block (login + register tabs)
Auto-registration when creating campaigns
WooCommerce checkout (if enabled)
Standard WordPress registration

Can users manage their own campaigns?

Yes! Registered users can:

Create campaigns (via Action Wizard)
Edit their campaigns (frontend)
View their campaign dashboard with progress stats
See recent donors displayed on campaign pages
Update profile information

With Pro:

View detailed donation reports
See full donation history with filters
Export donation data to CSV

Not built-in, but compatible with:

WordPress social login plugins
WooCommerce social login
One-click registration extensions

How do I manage user permissions?

Use WordPress roles:

Role	Can Create	Can Edit Own	Can Edit All
Subscriber	✅	✅	❌
Contributor	✅ (pending)	✅	❌
Author	✅	✅	❌
Editor	✅	✅	✅
Admin	✅	✅	✅

Emails & Notifications

What emails does Fundations send?

Email	Recipient	Trigger
Donation Confirmation	Donor	After donation
New Donation Alert	Campaign creator	When they receive donation
Welcome Email	New user	Account registration
Campaign Confirmation	Creator	After creating campaign
Expiration Warning	Creator	Before campaign ends
Campaign Expired	Creator	When campaign ends

Can I customize email templates?

Yes! Customize in Settings:

Subject lines
Email content
Placeholders (name, amount, etc.)
Logo and branding
Colors

Can I disable certain emails?

Yes, each email type has an enable/disable toggle.

Do emails include tax receipt information?

You can add receipt text to templates:

Organization name and tax ID
Receipt language
Date and amount placeholders

Why aren’t emails being delivered?

Common issues:

Server mail restrictions
Spam filtering
Use an SMTP plugin (recommended):
- WP Mail SMTP
- Post SMTP
- FluentSMTP

The Donor Journey

What does the donation process look like?

Discover – Donor finds campaign
Learn – Reads story, sees progress
Decide – Chooses amount
Donate – Fills form, proceeds to payment
Pay – Completes via Mollie/WooCommerce
Confirm – Returns to thank you page
Receipt – Gets confirmation email
Share – Optionally shares with others

How long does donating take?

Typical donation: 1-2 minutes

Select amount
Enter details
Complete payment
Done!

Can donors leave messages?

Yes! Options:

Message field on donation form
Display messages on campaign (Donation Message block)
Messages in admin/reports

Every campaign includes:

Shareable permalink
Social share buttons
QR code generation
Open Graph optimization for link previews

What happens if payment fails?

Donor sees clear error message
Can retry immediately
Pending donation logged for admin
No charge on failed payments

Donation Receipts & Tax

How do donors get receipts?

Automatic email receipt includes:

Donation amount
Date and time
Campaign name
Payment reference
Your organization details (configurable)

Can I add tax-deductible language?

Yes! Customize donation confirmation email to include:

Tax ID / Registration number
“Tax-deductible to the extent allowed by law”
Required legal language for your jurisdiction

Can donors access past receipts?

If registered, users can:

View donation history in dashboard
See all past contributions
Access original emails

How do I batch-print annual statements?

Export donations to CSV (Pro), then:

Use mail merge for statements
Import to accounting software
Generate PDF receipts with templates

Anonymous Donations

Can donors give anonymously?

Yes! Donors can choose to:

Hide their name publicly
Still provide info for receipts
Appear as “Anonymous” in donor lists

What information is stored for anonymous donations?

Stored but hidden:

Real name
Email
Address
Phone

Public display:

“Anonymous”
Donation amount (optional to hide)

Who can see anonymous donor details?

Campaign admins always see real info
Hidden from public donor lists
Available in reports and exports

Pro Features

Integrations (Pro)

What integrations are available?

Integration	Type	Use Case
Mailchimp	Email Marketing	Newsletter subscriptions, segments
Brevo	Email + CRM	Contact sync, automations
ActiveCampaign	Marketing Automation	Drip campaigns, tagging
HubSpot	CRM	Full donor profiles, deals
WP Fusion	CRM Bridge	Connect to 100+ CRMs
Zapier	Automation	Connect to 5000+ apps
Custom Webhooks	API	Any custom integration

How hard is it to set up integrations?

Most take 5-10 minutes:

Get API key from service
Enter credentials in Fundations
Test connection
Map fields
Enable automation rules

What data can I sync?

Map any donation field to integrations:

Donor name and email
Donation amount
Campaign details
Custom fields
Creator information

Can I add donors to different lists based on amount?

Yes! With automation rules:

IF donation > €100 THEN add to “Major Donors” list
IF donation < €25 THEN add to “Prospects” list
IF first donation THEN add “New Donor” tag

How do I connect to Salesforce?

Use WP Fusion integration (connects Fundations to WP Fusion to Salesforce).

Or use Zapier:

Zapier connects Fundations to Salesforce
Trigger: New donation
Action: Create/update Salesforce contact

Reports & Analytics (Pro)

What reports are available?

Donation Reports:

All donations list
Filter by date range
Filter by campaign
Filter by status
Search by donor

Campaign Reports:

Per-campaign statistics
Progress tracking
Donor counts
Average donation

Can I export data?

Yes! Export to CSV:

All donations
Filtered selections
Complete donor information
Campaign metadata

What metrics can I track?

Metric	Description
Total Raised	Sum of completed donations
Donation Count	Number of donations
Average Donation	Mean donation amount
Donor Count	Unique donors
Goal Progress	Percentage to goal
Conversion Rate	Views vs donations

Can I create custom reports?

Export CSV and use:

Excel/Google Sheets
Tableau
Power BI
Your preferred analytics tool

Is there real-time tracking?

Yes! Dashboard shows:

Live donation feed
Today’s total
Recent activity
Goal progress

Tip Collection (Pro)

What is tip collection?

Optional “platform tip” donors can add to support your operations:

Your donation: €50.00
Add a tip to support [Organization]: €5.00
Total: €55.00

How do I set up tips?

Enable in Pro settings
Choose tip type:
- Fixed amounts (€1, €2, €5)
- Percentages (5%, 10%, 15%)
- Custom amount
Write tip message
Enable/disable pre-selection

Are tips taxable differently?

Consult your tax advisor. Tips may be:

General revenue vs charitable donations
Different reporting requirements
Subject to different tax treatment

How much can tips generate?

Organizations report 10-30% tip participation:

€50,000 in donations
20% tip rate at €2 average
= ~€2,000 in tips

Can significantly offset operational costs!

Automation Rules (Pro)

What are automation rules?

If-this-then-that rules that trigger on events:

WHEN: Donation completed
IF: Amount >= €100
THEN: Add to HubSpot + Tag "Major Donor"

What events can trigger rules?

Trigger	Description
Donation Created	New donation received
Donation Completed	Payment confirmed
Campaign Created	New campaign made
Campaign Claimed	Guest campaign claimed
Campaign Expired	Deadline passed

What actions can rules perform?

Add contact to CRM
Add/remove tags
Add to email list
Trigger webhook
Update custom fields
Send to Zapier

Can I delay actions?

Yes! Schedule actions for later:

“After 1 hour”
“After 3 days”
“After 1 week”

Perfect for follow-up sequences.

Can I have multiple rules per trigger?

Yes! Unlimited rules, processed in order:

Add to main list
Tag by donation amount
Trigger welcome email via Zapier
Update CRM record

Design & Branding

Customizing Your Fundraising Pages

Can I match my brand?

Absolutely! Customize:

Colors throughout
Logo in emails
Typography (via theme)
Button styles
Progress bar appearance
Layout and structure

Can I add my own CSS?

Yes:

Additional CSS in Customizer
Custom CSS classes on blocks
Theme stylesheet modifications
Child theme for complex changes

Can I use my own images?

Yes:

Featured images per campaign
Gallery images
Background images
Logo for emails

All via WordPress media library.

Can I customize the donation form?

Configuration options:

Which fields to show
Required vs optional fields
Preset donation amounts
Currency display
Submit button text
Privacy notice
Marketing consent checkbox

Can I add custom fields?

Basic custom fields available. For advanced needs:

Use Pro automation to capture
Add via code (hooks)
Request feature for future release

Mobile Experience

Is Fundations mobile-friendly?

Yes! Fully responsive:

All blocks adapt to screen size
Mobile-optimized donation forms
Touch-friendly interface
Fast loading

Does the donation form work on mobile?

Perfectly:

Large touch targets
Mobile-optimized inputs
Payment processors have mobile UX
Apple Pay / Google Pay support

Can fundraisers manage campaigns on mobile?

Yes:

Frontend editing works on mobile
Dashboard accessible on phone
Notifications via email

What about QR codes?

QR codes generated for each campaign:

Mobile users scan to donate
Print for offline promotion
Perfect for events
Link directly to campaign

Multi-language & International

Does Fundations support multiple languages?

Yes! Fully translatable:

Core plugin translated
User-facing strings
Admin interface
Block editor text

What languages are included?

Language	Status
English	✅ Complete
Dutch (Nederland)	✅ Complete
German	✅ Complete
Spanish	✅ Complete
French	✅ Complete

Can I add my own translations?

Yes:

Use Loco Translate plugin
Edit .po/.mo files
Override specific strings
Contribute to WordPress.org translations

Can I run campaigns in multiple languages?

Options:

WPML integration (via blocks)
Polylang compatible
Separate campaigns per language
Multilingual theme support

What currencies are supported?

Any currency your payment processor accepts:

EUR, USD, GBP, CAD, AUD, CHF, SEK, NOK, DKK, etc.
Right-to-left currency display
Symbol positioning options

Fundraising

Nonprofit Fundraising

Is Fundations suitable for registered nonprofits?

Absolutely! Fundations is used by nonprofits worldwide for:

Annual giving campaigns
Capital campaigns
Event fundraising
Peer-to-peer fundraising
Grant matching campaigns
Emergency appeals

Can donors get tax receipts?

Fundations stores all donation data needed for tax receipts:

Donor name and address
Donation amount and date
Payment reference

For automated tax receipts, you can:

Use the email templates (customize with your tax ID)
Integrate with accounting software via Pro integrations
Export CSV and generate receipts manually

How do we handle matching gifts?

While Fundations doesn’t have built-in matching gift lookup, you can:

Add matching gift information to campaign descriptions
Use custom fields to track matched donations
Integrate with Double the Donation via Zapier (Pro)

Can we run year-end giving campaigns?

Yes! Fundations is perfect for year-end appeals:

Create time-limited campaigns with deadlines
Show countdown timers (Days Remaining block)
Set up peer-to-peer pages for board members
Track progress toward goals

How do we report to our board?

Pro’s Advanced Reports provide:

Total donations by period
Campaign-by-campaign breakdown
Average donation size
Donor counts
CSV export for board presentations

Peer-to-Peer & Team Fundraising

What is peer-to-peer fundraising?

Peer-to-peer (P2P) fundraising lets your supporters create their own fundraising pages that contribute to your main campaign:

School Building Fund (Main Campaign) - Goal: €100,000
├── Class 5A Page - Raised: €5,000
├── Class 5B Page - Raised: €4,500
├── Teacher Smith's Page - Raised: €2,000
└── Parent Council Page - Raised: €8,000

How do I enable peer-to-peer campaigns?

Create a main parent campaign
Enable “Allow child campaigns” option (or set parent-child structure)
Share the link to create sub-campaigns
Supporters create pages via Action Wizard
Their donations roll up to main campaign total

Can participants compete against each other?

Yes! Use leaderboard features:

Top Members Block – Shows top fundraisers
Child Actions Block – Lists team pages with amounts
Gamification through friendly competition

How do teams track their progress?

Each team/individual page shows:

Personal goal and progress
Contribution to main campaign
Position on leaderboard
Number of donors
Recent donations

Can I limit who can create fundraising pages?

Yes, control via settings:

Require user registration
Admin approval for new pages
Role-based permissions
Domain restrictions for organization emails

What about corporate team challenges?

Perfect use case! Create:

Main corporate campaign
Department sub-campaigns
Individual employee pages
Leaderboard for competition
Total company impact tracking

Schools & Education

Can students create their own fundraising pages?

Yes! Options for schools:

For Older Students:

Students create accounts
Use Action Wizard to create pages
Admin approval before publishing

For Younger Students:

Teachers create pages on behalf of students
Parents manage pages for children
Class-level pages only

How do schools typically use Fundations?

Purpose	Setup
Class Trip	Class page with student sub-pages
Sports Equipment	Team campaign
Playground Upgrade	School-wide P2P
Graduation	Year group campaign
Art/Music Programs	Department campaigns
Scholarships	Ongoing donation page

Can we track by classroom/grade?

Yes! Use parent-child structure:

School Campaign
├── Grade 5
│   ├── Class 5A
│   └── Class 5B
├── Grade 6
│   ├── Class 6A
│   └── Class 6B

How do we communicate with parents?

Shareable campaign links
QR codes for newsletters
Email notifications (with consent)
Embed donation forms in school website

Is Fundations safe for school use?

Yes:

No donor financial data stored (handled by payment processor)
Admin approval for content
GDPR compliant with parental consent options
No student personal information required

Churches & Religious Organizations

How do churches use Fundations?

Campaign Type	Example
Building Fund	New church construction
Mission Trips	Youth mission travel
Community Outreach	Food bank, shelter support
Ministry Support	Specific ministry funding
Emergency Relief	Disaster response
Equipment	Sound system, chairs
Special Events	Christmas, Easter programs

Can we accept tithes and offerings online?

Yes, but consider the approach:

For General Giving:

Create an “Ongoing Donations” campaign
No goal or deadline
Simple donation form

For Specific Funds:

Building fund campaign
Mission fund campaign
Youth ministry campaign

How do we set up mission trip fundraising?

Create main mission trip campaign
Enable team members to create personal pages
Each missionary raises from their network
All funds contribute to trip total
Track individual and group progress

Can congregation members see donation amounts?

You control visibility:

Show/hide donor names
Show/hide amounts
Allow anonymous donations
Private vs public donor lists

How do we handle designated giving?

Create specific campaigns for each fund
Use custom fields to capture designation
Donations route to correct campaign
Track by category in reports

Sports Teams & Clubs

What can sports teams fundraise for?

Equipment (uniforms, gear, balls)
Travel (tournaments, away games)
Facilities (field improvements, training equipment)
Registration fees
Scholarships
Special events

How do player fundraising pages work?

Each player gets their own page:

U14 Tournament Trip - Goal: €10,000
├── Player: Sarah Johnson - Raised: €500
├── Player: Mike Williams - Raised: €450
├── Player: Emma Brown - Raised: €380
└── [More players...]

Can parents donate to their own child’s page?

Yes! Common approaches:

Parents donate to offset fees
Friends/family support specific player
All contributions help the team

How do we track who has met their goal?

Progress bars on each page
Leaderboard showing completion
Reports for coaches/managers
Email notifications at milestones

Can teams compete against each other?

Absolutely! Create a club-wide competition:

Club Annual Fundraiser
├── Team A - €5,000
├── Team B - €4,800
├── Team C - €4,200

Track which team raises the most!

Personal & Medical Fundraising

Can individuals use Fundations for personal causes?

Yes, Fundations works for:

Medical expenses
Memorial funds
Emergency relief
Education costs
Adoption expenses
Community support

How is this different from GoFundMe?

Aspect	Fundations	GoFundMe
Fees	No platform fee	Platform tips/fees
Control	Full control	Platform controlled
Branding	Your website	GoFundMe branding
Audience	Your network	GoFundMe traffic
Data	You own it	They own it
Customization	Complete	Limited

Do I need a WordPress website?

Yes, Fundations requires WordPress hosting. Options:

Use your existing website
Create a simple site just for fundraising
Use managed WordPress hosting (SiteGround, Bluehost, etc.)

Yes! Every campaign includes:

Shareable URL
QR code for printing
Social media sharing
Embeddable progress bars

How do I tell my story effectively?

Fundations campaigns support:

Rich text descriptions
Image galleries
Video embeds
Updates/timeline
Donor testimonials

Events & Campaigns

Can I run event-based fundraising?

Yes! Perfect for:

Walkathons
Marathons
Bike rides
Galas
Auctions
Telethons
Giving days

How do I set up a walkathon?

Create main event campaign
Set event date as deadline
Enable participant registration
Participants create personal pages
Track total distance/steps (custom fields)
Celebrate achievements

Can participants track pledges and collected donations?

Donation tracking is built-in
For pledges, use notes/custom fields
Export pledge data for follow-up

How do giving days work?

For 24-hour giving days:

Create campaign with 24-hour window
Set start/end time
Promote before the day
Monitor real-time progress
Send updates throughout

Can we have matching periods?

Manual matching setup:

Create campaign showing match status
Update campaign description with match progress
Use Updates to announce matching achieved
Track manually or via custom fields

Security & Compliance

Privacy & GDPR

Yes! Comprehensive GDPR features:

✅ Lawful Basis – Consent checkbox on forms
✅ Data Export – WordPress privacy tools integration
✅ Data Erasure – Anonymization preserving financials
✅ Privacy Policy – Suggested policy text provided
✅ Retention – Automated data cleanup options
✅ Transparency – Clear data collection disclosure

What data does Fundations collect?

From donors:

Name (first, middle, last)
Email address
Phone number (if collected)
Address (if collected)
Company (if collected)
Donation amount
Payment method
IP address (temporary)
Message (optional)
Marketing consent

Can donors request their data?

Yes! Via WordPress Tools → Export Personal Data:

All donation records exported
Contact information
Payment references
Campaign associations

Can donors request deletion?

Yes! Via WordPress Tools → Erase Personal Data:

Personal data cleared
Donation records anonymized
Financial totals preserved
Marketing consent revoked

How long is data retained?

Configurable:

IP addresses: Deleted after X days (default: 90)
Full records: Optional anonymization after X months
Manual deletion always available

Fundations doesn’t set tracking cookies, but:

Payment processors may set cookies
Use a cookie consent plugin (CookieYes, Complianz)
Check payment processor requirements

Security

Is Fundations secure?

Yes! Security practices include:

✅ No financial data storage (card numbers)
✅ Nonce verification on all forms
✅ Input sanitization
✅ Output escaping
✅ SQL injection prevention (prepared statements)
✅ Capability checks
✅ HTTPS enforcement for payments
✅ Regular security audits
✅ WordPress Coding Standards compliance

Is payment information safe?

Absolutely. Fundations never touches card data:

Donor enters amount
Redirects to Mollie/Stripe/PayPal
Payment processed externally
Only status and reference returned

Full PCI compliance via payment processor.

What about spam donations?

Protection layers:

Payment processor fraud detection
Honeypot fields (optional)
reCAPTCHA (via plugins)
Minimum donation amounts
Rate limiting

How do I keep Fundations secure?

Best practices:

Keep WordPress updated
Keep Fundations updated
Use strong admin passwords
Enable two-factor authentication
Use quality hosting
Regular backups
SSL certificate (required for payments)

Business & Support

Licensing (Pro)

How do I purchase a Pro license?

Visit getfundations.com
Choose your license
Complete checkout
Receive license key via email

How do I activate my license?

Install Fundations Pro
Go to Fundations → Settings → License
Enter license key
Click Activate
Status shows “Active”

What if I don’t activate?

Pro features will prompt for activation. Full functionality requires valid license.

Can I move my license to a new site?

Yes:

Deactivate on old site
Activate on new site
Use same license key

What happens when my license expires?

Pro features are disabled — integrations, analytics, tip collection stop working
Admin notice prompts you to renew
Free plugin features continue working
Existing donation data remains safe
No updates available
Support access ends
Renew to restore all Pro functionality instantly

Do I get updates?

Active license includes:

All version updates
New features
Security patches
Automatic update notifications

Migration & Switching

Can I migrate from GoFundMe?

Manual migration required:

Export campaign content (copy text, download images)
Create campaigns in Fundations
Redirect donors to new pages
Past donations stay on GoFundMe

Can I migrate from GiveWP?

Data migration possible:

Export GiveWP donors/donations
Import via CSV (custom script)
Recreate campaigns
Contact us for migration assistance

Can I migrate from Charitable?

Similar to GiveWP:

Export existing data
Create new campaigns
Import donor data
Map historical donations

What about migrating between WordPress sites?

Full support:

Export via WordPress Tools
Include media files
Import on new site
Update settings and permalinks

Can I run Fundations alongside another donation plugin?

Yes, but recommended to choose one for simplicity. Running parallel can cause:

Donor confusion
Duplicate reporting
Complex integration

Troubleshooting

The plugin won’t activate

Check:

PHP version 7.4+
WordPress 5.0+
No conflicting plugins
Memory limit sufficient

Solution:

Update PHP
Update WordPress
Deactivate other plugins to test
Increase memory limit

Blocks aren’t appearing

Check:

Using a block theme
Plugin is activated
Clear browser cache
Check console for JS errors

Solution:

Switch to block theme (Twenty Twenty-Four)
Refresh browser
Deactivate/reactivate plugin

Payments aren’t processing

Mollie issues:

Verify API key (live vs test)
Check Mollie dashboard for errors
Verify account completed verification
Test in Mollie test mode first

WooCommerce issues:

Verify WooCommerce is active
Check gateway settings
Test normal WooCommerce checkout

Emails not sending

Common causes:

Server mail restrictions
Spam filtering
Wrong from address

Solutions:

Install SMTP plugin
Use authenticated sending
Check spam folder
Verify email addresses

404 errors on campaign pages

Solution:

Go to Settings → Permalinks
Click “Save Changes”
This flushes rewrite rules
Test campaign URL

Campaigns not showing in archives

Check:

Campaign status is “active”
Not set to private
Archive template is correct
No query conflicts

Integration not syncing (Pro)

Verify API credentials
Check integration logs
Test connection
Verify field mappings
Check rate limits

Getting “memory exhausted” errors

Solution:

Increase memory_limit in wp-config.php:

define('WP_MEMORY_LIMIT', '256M');

Or contact your host

Technical Requirements

Minimum Requirements

Requirement	Minimum	Recommended
WordPress	5.0	6.4+
PHP	7.4	8.0+
MySQL	5.6	8.0+
Theme Type	Block Theme	FSE Theme

Server Recommendations

memory_limit = 256M
max_execution_time = 300
upload_max_filesize = 64M
post_max_size = 64M

Recommended Hosting Providers

Any quality WordPress host works:

SiteGround
Bluehost
Kinsta
WP Engine
Cloudways

Avoid: Free hosting, shared budget hosting

Browser Support

Chrome (latest 2 versions)
Firefox (latest 2 versions)
Safari (latest 2 versions)
Edge (latest 2 versions)
Mobile browsers (iOS Safari, Chrome)

Optional Dependencies

Plugin	Purpose
WooCommerce	Additional payment gateways
WP Mail SMTP	Reliable email delivery
Yoast/Rank Math	SEO optimization
WPML/Polylang	Multi-language

Getting Help

Free Plugin Support

Pro Plugin Support

Priority email: support@getfundations.com
Faster response times
Direct developer access
Implementation guidance

Feature Requests

Submit via GitHub Issues
Email feature requests
Vote on existing requests
Join the roadmap discussion

Bug Reports

Include:

WordPress version
PHP version
Fundations version
Steps to reproduce
Expected vs actual behavior
Error messages/screenshots

Quick Answers

Does Fundations take a percentage of donations?

No. Fundations charges zero platform fees.

Can I accept donations without Pro?

Yes. The free version is fully functional.

Is coding required?

No. Everything is point-and-click.

Can I customize everything?

Yes. Full control over design and functionality.

Is my donor data secure?

Yes. Payment data never touches your server.

Can I migrate from another platform?

Yes. Manual migration with data export.

Do donors need accounts?

No. Guest donations fully supported.

Is there a limit on campaigns?

No. Unlimited campaigns forever.

Can I try before buying Pro?

Yes. Start free, upgrade when needed.

Is there a money-back guarantee?

Yes. 14-day guarantee on Pro licenses.

Frequently Asked Questions

Getting Started

Most users launch their first campaign in under 30 minutes:

What do I need before starting?

Do I need technical skills?

Can I hire someone to set it up?

How do I install Fundations?

What happens after activation?

What pages does Fundations create?

How do I configure payments?

How do I set up my first campaign?

What themes work with Fundations?

Why does Fundations require a block theme?

Can I switch themes after setting up?

What if my theme isn’t compatible?

What is Fundations?

Who is Fundations for?

What types of fundraising does Fundations support?

Why choose Fundations over GoFundMe or JustGiving?

Is Fundations really free?

What’s the difference between Free and Pro?

Can I try before I buy Pro?

How does Fundations compare to GiveWP?

How does Fundations compare to Charitable?

Can Fundations replace my current crowdfunding platform?

Is Fundations suitable for large organizations?

What does Fundations cost?

Are there any transaction fees?

What’s the total cost of ownership?

Can I offset costs with tip collection?

Is there a money-back guarantee?

Core Features

How do I create a campaign?

Can I schedule campaigns to start in the future?

How do status options work?

Can I extend a campaign deadline?

What happens when a campaign ends?

Can I moderate user-created campaigns?

How do I feature campaigns?

What payment methods are supported?

Which payment processor should I choose?

How fast do I receive funds?

Are there any hidden fees?

Can donors cover transaction fees?

Can donors choose to pay in installments?

What currencies are supported?

Is it PCI compliant?

Can donors get refunds?

What blocks are included?

Can I build custom page layouts?

How do I match my brand colors?

Can I remove blocks I don’t need?

Do donors need to create accounts?

How does user registration work?

Can users manage their own campaigns?

What about social login?

How do I manage user permissions?

What emails does Fundations send?

Can I customize email templates?

Can I disable certain emails?

Do emails include tax receipt information?

Why aren’t emails being delivered?

What does the donation process look like?

How long does donating take?

Can donors leave messages?

Can donors share on social media?

What happens if payment fails?

How do donors get receipts?

Can I add tax-deductible language?

Can donors access past receipts?

How do I batch-print annual statements?

Can donors give anonymously?

What information is stored for anonymous donations?

Who can see anonymous donor details?

Pro Features

What integrations are available?

How hard is it to set up integrations?

What data can I sync?

Can I add donors to different lists based on amount?

How do I connect to Salesforce?